Refund & Returns Policy

Refund & Returns Policy

This Refund & Returns Policy applies to purchases from Poster Inc, operated by The Sales Company West AB (company number 559329-1270), registered address Taltrastvägen 32, 429 41 Kullavik, Sweden. Contact: info@posterinc.com, phone +46 735 112 146.

Your rights depend on where you live. We apply the mandatory consumer protections that apply in your country. Nothing in this policy limits those rights. If local law gives you a stronger right than described here, that local right applies.

1. European Union (and EEA) — right of withdrawal

If you are a consumer in the EU/EEA, you have a statutory 14-day right of withdrawal from the day you (or someone you nominate) receive the goods, under the Consumer Rights Directive as implemented in your country.

  • To withdraw, tell us clearly within 14 days (email info@posterinc.com with your order number is enough). You may use a standard withdrawal form if you prefer, but it is not required.
  • Send the goods back without undue delay and in any event within 14 days of telling us you withdraw.
  • We will refund all payments received from you, including the cost of standard outbound delivery, within 14 days of being informed of your withdrawal. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. We may deduct diminished value if goods are handled beyond what is necessary to establish their nature, characteristics and functioning.
  • Unless we have agreed otherwise or failed to inform you of the cost, you pay the direct cost of returning the goods when you withdraw for change of mind.
  • If goods are faulty or not as described, your separate legal guarantee rights apply (see section 2) and you should not have to bear return costs for those remedies.

Our standard posters and prints are print-on-demand reproductions of existing designs and are not personalised to your specifications. We do not treat them as excluded from the right of withdrawal on personalisation grounds. If a product is clearly sold as custom-made to your specifications, we will say so on the product page; only then may the statutory personalised-goods exception apply.

2. European Union (and EEA) — faulty or non-conforming goods

Under EU consumer law you have a legal guarantee that goods conform to the contract. In most EU countries this includes at least a two-year period from delivery for lack of conformity. Remedies may include repair, replacement, price reduction or termination/refund as provided by your national law. Contact us promptly if something arrives damaged, defective or not as described.

3. United Kingdom

If you are a consumer in the UK:

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: you generally have a 14-day cancellation period from delivery for distance sales. Tell us you cancel (email info@posterinc.com), then return the goods. We refund within 14 days of cancellation (we may wait until goods are returned or you provide proof of return). Standard outbound delivery is included in the refund; you normally pay return shipping for change-of-mind cancellations unless the item is faulty or we agree otherwise.
  • Consumer Rights Act 2015: goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, replacement, price reduction or refund under the Act. Faulty goods should be reported to us; return costs for valid statutory remedies are not charged to you.

As with EU sales, standard non-personalised posters/prints are not treated as excluded from cancellation for being “personalised” unless the product page clearly states the item is made to your specifications.

4. United States

If you order for delivery in the United States:

  • Damaged, defective or incorrect items: contact us within 30 days of delivery at info@posterinc.com with your order number and photos if possible. We will arrange a replacement or refund. We cover return shipping for verified damaged, defective or incorrect items.
  • Change of mind: unused items in original condition may be returned within 30 days of delivery. Contact us first for a return authorisation. Unless we state otherwise, you pay return shipping for change-of-mind returns. Once we receive and inspect the return, we refund the product price (original standard outbound shipping is refundable only if required by applicable law or if we agree).

5. How to start a return or withdrawal

  1. Email info@posterinc.com with your order number and whether you are withdrawing/cancelling, reporting a fault, or requesting a US return.
  2. We will confirm next steps and the correct return address for your region (US returns are handled via our Nashville, TN fulfillment; UK via London; EU via Estonia; other destinations via the facility that fulfilled your order).
  3. Pack the item securely. Keep proof of postage until your refund is confirmed.

6. Refunds

Approved refunds are issued to the original payment method. Timing after we process the refund depends on your bank or payment provider.

7. Contact

The Sales Company West AB · Taltrastvägen 32, 429 41 Kullavik, Sweden · info@posterinc.com · +46 735 112 146

Full policy URL: https://www.posterinc.com/policies/refund-policy